Our Guarantee & Warranty - Servo Garage Doors Dallas

The Servo Garage Doors Dallas Guarantee

Since 2015, Servo Garage Doors Dallas has operated on a simple rule: the customer sees the failed part before anyone quotes a replacement. That rule became the 365-Day Done Right Promise. If a repair we make in your Dallas home isn’t right within 365 days, we make it right. Not a pro-rated credit, not a callback fee, not a handshake. It’s written into our terms, and it’s the same promise Marcus Deller has stood behind for 18,000+ garage doors across Dallas, Plano, Richardson, Garland, and every neighborhood in between.

Call (469) 460-9039

What’s Covered

• Workmanship on every repair and installation. If the work we performed fails within 365 days due to how it was installed or repaired, we return and fix it at no charge.
• Parts honesty, documented. We photograph the failed torsion spring, stripped cable drum, or burned logic board before quoting a replacement, and that photo is part of your record.
• Written price before any work starts. Clause 1 of The Haven Standard means you receive a flat, written price and written scope before a single tool comes off the truck.
• On-time arrival with a named technician. When you book, you get a technician’s name and an on-the-way text, not a four-hour callback window.
• Cleanup after the job. Broken springs, old rollers, stripped cables, opener debris: it leaves with us, not in your driveway.
• All eight major brands serviced. LiftMaster, Chamberlain, Genie, Clopay, Amarr, Wayne Dalton, Craftsman, and Raynor. Our workmanship guarantee applies regardless of brand.
• Documented photo record on every visit. You receive evidence of what we found and what we did, tracing back to the founding rule Servo was built on.

Our Satisfaction Promise

Here’s the process if something isn’t right: you call (469) 460-9039, a live person answers, and we schedule a return visit. The technician who arrives will review the photo record from the original job against what’s in front of them. If the work fell short of what we wrote in the scope, we redo it under the 365-Day Done Right Promise. No argument, no “that’s normal wear,” no invoice. If the issue is a failed part we supplied, we handle it the same way. Marcus Deller’s position is that a guarantee that requires the customer to prove their case isn’t a guarantee at all. That’s why the documentation exists: the photo record, the written scope, and the flat price are your proof, not just ours.

Before

After

Licensed & Insured Backing

The paperwork behind the promise matters. Servo Garage Doors Dallas is independently owned and operated under The Haven Standard, holding its own license and insurance. That means when a technician arrives at your Dallas home, the state requires them to meet specific competency and accountability standards, and the insurance coverage backs the work with real financial protection. Background-checked, uniformed technicians on every job is part of it. The license number isn’t buried in fine print. It’s on the page. If you want to verify it, ask. We’ll produce it before you sign anything.

How the 365-Day Done Right Promise Works

You call (469) 460-9039. You describe the problem. You get a flat written price and written scope before work begins. The technician documents findings with photos. The work is completed. You receive the photo record. If anything we did fails within 365 days, we return and make it right. That’s the entire mechanism. Nothing hidden in the middle.

Free Second Opinion on Any Written Estimate

Bring us a written estimate from another Dallas garage door company and we’ll give you a second opinion at no charge. Not a vague “we can probably beat it.” A technician reviews the other company’s scope, photographs your actual door, and tells you whether the recommended work is necessary, overpriced, or incomplete. No coupon, no code, no games.

The Haven Standard, Clause by Clause

When we make a promise, we cite the clause. Clause 1 is the flat written price and written scope before any work starts. Clause 4 is why the technician photographs the failed part before quoting a replacement. These aren’t marketing lines. They’re the operating rules Servo Garage Doors Dallas has worked under since 2015, independently owned and operated, and they’re the reason 18,000+ garage doors have been made right with a written price before work started and a documented record when the technician left.

What the Guarantee Doesn’t Cover

A fair guarantee is explicit about its edges. The 365-Day Done Right Promise covers workmanship on work we performed. It doesn’t cover damage from accidents, storms, unauthorized modifications, or normal wear on parts that were already aging when we serviced them, and we’ll tell you if that’s what we’re seeing before we quote anything. It doesn’t cover manufacturer defects on new doors, which are handled by the manufacturer’s own warranty. And it doesn’t cover issues caused by someone else working on the door after we leave. What it does cover is this: if the repair we made fails because of how we made it, we’re back.

Questions Dallas Homeowners Ask About Our Guarantee

Does the 365-Day Done Right Promise cost extra? No. It’s included on every repair and installation, and it’s written into the terms, not offered as a paid add-on.

Will the price change once you see the door? The price we quote in writing before work starts is the price you pay, per Clause 1 of The Haven Standard. If we find something additional mid-job, we stop, show you with photos, and get your written approval before proceeding. The invoice never surprises you.

What if a different technician comes for the warranty visit? You may get a different background-checked, uniformed technician, but they’ll have your full job record including the original photo documentation, written scope, and flat price. The promise travels with the address, not the person.

How quickly can you come back if something fails? Call (469) 460-9039 any time. A live person answers, even on holidays, and we schedule the return based on urgency. A door that won’t close is an emergency, and we treat it as one.

Do you carry the parts on the truck? For common repairs like torsion springs, cables, rollers, and opener components, yes. Our trucks are stocked for Dallas’s most frequent failures, which is why most warranty and repair visits are completed in a single trip.

Written by Marcus Deller, Owner at Servo Garage Doors Dallas, serving Dallas since 2015.